Choose Your State of Service
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Your safety is important to us. If you experience an interruption in service or need to contact us due to an emergency, here's information you can use.
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Downed power lines? Stay away! Do not touch! Call 888-333-4465
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Gas leak? From a secure place, call Dominion Energy at 800-815-0083.
Pay your bill, check your energy usage, or report a power outage.
With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.
To report outages via text message (SMS), you must register your phone. Register online by visiting Profile & Settings, or register directly from your mobile phone. Just use the following information and structure for your initial text, and send to 64202.
This one-time step links your phone to your account, making future reporting quick and easy.
| Keywords | Description |
|---|---|
| Reg | Opt-in to service or add a phone to a registered account. |
| Nick | Modify the nickname for a registered account. |
| Out | Report a total power outage. |
| Status | Request an outage status update. |
| Stop | Opt-out of the texting service. |
| Dereg | This, along with the account nickname, will remove a mobile phone number from a registered account. |
| Info | Provides website URL where you can find registration guidance. |
| Out cancel | Cancel an active outage request. |
| Key | Receive a list of valid keyword commands. |
| Help | Receive contact information regarding outage reporting. |
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